Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insur...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years Leslie Kasperowicz

UPDATED: Jul 16, 2021

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The Brief

  • John Hancock has a 10-day free look period in which a policy can be cancelled with a full refund
  • After the first 10 days, the insured will have to fill out a surrender request form
  • The insured may be subject to a surrender charge

If you have a policy with John Hancock and need to make a change, don’t worry. We’re going to tell you how to cancel John Hancock life insurance in three easy steps.

We’ll tell you all about the company’s cancellation policy, some replacement options, and contact methods.

Before you learn how to cancel John Hancock life insurance company coverage, type your ZIP code into our free and helpful tool above to find affordable life insurance quotes in your area.

What is John Hancock’s cancellation policy?

Like most life insurance companies, John Hancock has a 10-day free look period. This means that you have those first few days to cancel your policy and get a full refund of the premiums you have paid.

What happens if you cancel after the free look period? You will need to submit a surrender request form. This can be found on the company’s website, but you’ll need to fill in your John Hancock Insurance login information.

Once the form is submitted, John Hancock will pay out the policy value with the exception of any outstanding policy debt. Furthermore, there may be a surrender charge.

According to the Insurance Information Institute, this is a fee for withdrawing from the policy earlier than the timeframe established.

The amount of the surrender charge varies by state. Further information on the exact amount can be found in your policy contract.

The fees are especially applicable to whole life insurance policies, which accrue cash value over time. This type of policy may be cancelled, but there will be a surrender fee.

Let’s move on to the second step: comparison shopping.

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How to Cancel John Hancock Life Insurance: Finding a Replacement

Now that we’ve covered the first step — knowing what you’re in for in terms of possible fees — let’s go over step two: finding a replacement.

Below you’ll find a table that compares the average annual life insurance rates for non-smokers from 10 of the biggest life insurance companies on the market.

Average Annual Life Insurance Rates for Non-Smokers
Marital Status, Age & GenderNew York LifePrudentialLincoln National Massachusetts MutualAegon/
John HancockState FarmAverage
Single 25-Year-Old Female$158.00$195.00
Single 25-Year-Old Male$152.00$237.00
Married 35-Year-Old Female$164.00$196.00
Married 35-Year-Old Male$160.00
Married 45-Year-Old Female$262.00$314.00
Married 45-Year-Old Male$245.00$378.00
Married 55-Year-Old Female$414.00$496.00$435.00
Married 55-Year-Old Male$696.00$584.00
Single 65-Year-Old Female$924.00$941.00
Single 65-Year-Old Male$1,416.00$1,412.00$1,577.00$1,049.00$1,367.00$1,380.00$955.00$1,308.00
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As you can see, John Hancock is very close when it comes to most of its competitors. State Farm and MassMutual, however, are consistently cheaper. In short, there are options that may better suit your needs and budget.

Contact Options to Cancel John Hancock Life Insurance

Now, how do you cancel John Hancock life insurance?

The John Hancock Insurance phone number is (800) 732-5543. This line is available Monday through Friday, 8 A.M. to 6 P.M. ET.

A live chat service is also available when logging into the John Hancock digital storefront or calling in via SMS text.

Now that you know how to cancel John Hancock life insurance, type your ZIP code into our free and helpful tool below to find affordable life insurance companies near you.