Baltimore Life Insurance Review

If you’re searching for the best coverages and rates for life insurance, this Baltimore Life insurance review can help. It will give you a look at the company’s average rates, policy options, and key reliability measures like its AM Best rating as well as some of the most frequently asked questions about the business.

Baltimore Life’s primary strengths are in life insurance products, including term, burial and final expense, whole, and universal policies.

What it lacks in national name recognition seems to be made up by its reputation for personalized financial advice and its life insurance options that are easily adjusted based on customer needs. Many of its term and whole life products, for example, can be adapted during a customer’s lifetime and based on their income requirements.

Baltimore Life has higher-than-average rates and very little online presence. Its solid history and financial standing, however, are worth considering if a customer expects personalized and ethical service.

Don’t wait — Before you read our Baltimore Life A.M. Best Rating + Review, use our FREE quote tool above to get instant quotes from multiple insurers at once. Get started now.

How do Baltimore Life’s ratings look?

Before purchasing a policy, one of your first questions should be: Is Baltimore Life reliable?

Independent ratings help you evaluate a company’s trustworthiness and financial stability. Although the ratings do not provide reviews of specific products, they are a good indicator of reputation.

Let’s look at Baltimore Life’s A.M. Best, BBB & NAIC Complaint Index Ratings.

Baltimore Life A.M. Best Rating

A.M. Best is one of the oldest rating services, with an exclusive focus on the insurance industry. It is a trusted source for gauging a company’s credibility. A.M. Best’s portfolio of ratings includes over 3,500 companies worldwide.

The current A.M. Best rating for this agency is B++ (or “good”), which is the fifth-best of 16 possible ratings. This means the company has been financially stable for several years. It is also noted for its suite of coverages.

Baltimore Life BBB Rating

The Better Business Bureau or BBB provides company ratings based on a strict standard of criteria based on consumer complaints and resolutions. The BBB does not recommend or endorse specific companies. Instead, it protects consumers by reporting on potentially fraudulent business operations.

According to the BBB Business Profile, this business has a rating of A+, representing a stellar reputation with its customers.

Baltimore Life Complaint Index

The National Association of Insurance Commissioners (NAIC) provides a national complaint index, where 1.00 represents the average expected number of reported complaints.

The Baltimore Group Life Complaint Index for 2018 is 0 (no complaints), and the Individual Life Complaint Index for 2018 is .087, receiving fewer complaints than the national average. The nature of complaints is not publicly disclosed.

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How does Baltimore Life work?

So, how does Baltimore Life work?

Baltimore Life is known predominantly as a provider of life insurance and related income-protection products such as long-term and critical illness coverages, retirement planning issues, and final (or burial) expense insurance.

What types of coverage are offered?

Changes in income and family, marital status, and overall health will fluctuate. The good news is, so can your options, provided you choose policies that allow for flexibility.

Term life insurance is payable at the time of death, but only if it falls within a specific timeframe. It is usually purchased for increments of five, ten, 15, 20, or 30 years. It is considered to be an affordable option for most families, especially younger people.

Baltimore Life also offers whole life, which remains in effect for the insured’s entire lifetime, provided premiums are paid on time. Universal life is similar to whole life but can offer more flexibility.

It also offers workplace Business Solutions for interested clients and employers.

What is Term Life Insurance?

As its name implies, term insurance allows you to choose a policy with a defined period of time. This is one of the most affordable ways to stay insured, and most policies can be converted to permanent coverage. Baltimore Life offers its own Protector and aPriority™ term life product, allowing for flexibility and the opportunity to add specific riders as necessary.

Protector and aPriority™ Term Life Insurance:

• Is defined by a specific period over coverage (10, 15, 20, or 30 years) with a guaranteed death benefit
• Has optional riders and the ability to convert to a permanent policy

See client brochures Form 8870 and Form 8778 for more information.

For more information on term insurance, read our Smart Term Life Buying Guide.

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What is Whole Life Insurance?

Whole life policies provide guaranteed income throughout a lifetime. Baltimore Life offers its own line of whole life coverage: Advantage Continuous Life and aPriority™ Whole Life Insurance.

• Premiums do not increase as long as premiums are paid
• Cash value increases each year on a tax-deferred basis

See client brochures Form 8868 and Form 8786 for more information.

Silver Guard^® I and II are designed for seniors ages 50-80 for final expense protection (See Burial and Final Expense). See the client brochure for more information.

What is Universal Life Insurance?

A universal life policy from Baltimore Life offers flexible premiums and tax-deferment opportunities to the insured. These plans are popular due to their flexible premiums and protection guarantees. Baltimore Life offers Lifetime Navigator ® and aPriority ™ Universal Life. These include:

• Flexible and affordable premiums
• Lifetime protection guarantee
• Suitable for business protection

See client brochures Form 8836 and Form 8794.

Regardless of the type of coverage you need, remember first the reasons you need to research your best options.

What is Burial & Final Expense Insurance?

Baltimore Life is highly reputable for its burial and final expense insurance policies, which require no medical exam. This is a type of permanent life insurance that exists to cover the out-of-pocket costs that your family may incur when you pass away. These policies usually payout at the time of loss, helping your family get through their daily lives as soon as possible rather than dragging out the claims process.

Recognizing that families often face substantial expenses beyond burial, such as estate taxes and other debts, their Silver Guard ® I and II policies provide additional protection insurance for seniors ages 50-85, and with benefits that are guaranteed no matter what the age at death.

Silver Guard® is a term option for seniors that is available in most states. You can submit applications over the phone after reviewing the specifications of both options.

Baltimore Life also offers an end-of-life planning guide to help families organize financial, legal, and other vital documentation.

As you can see from the chart, final expense insurance is significantly more expensive than for a non-smoker, in both male and female populations.

And Baltimore Life policies do not exceed the $25,000 payout that some larger and more well-known companies allow.

For more information on burial and insurance and insurance for seniors, check out the following guides: Burial Life Insurance for Seniors and Life Insurance for Seniors over 60.

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What is critical illness insurance?

A somewhat unique product offered by Baltimore Life is critical illness coverage. Health insurance alone in no way covers other expenses such as caregiving, lost income, and other results of an unexpected critical illness or accident.

Features of critical illness insurance include:

• Flexible uses, such as no restriction on when or how benefits are used
• Different from disability insurance, but can be used as a supplemental policy
• Lump-sum distribution of the money when needed

Baltimore Life also offers various disability and long-term care insurance options. These products offer additional insurance to prepare for the possibility of not being able to work.

How can you shop for quotes from Baltimore Life?

When you’re ready to submit a no-obligation quote on life insurance rates, you should first take the time to learn the basics of life insurance. That basic knowledge is an enormous hurdle for most consumers. For example, only 41 percent of Americans actually have life insurance, but 83 percent they’d look into it if it were easier to understand.

Step one is to estimate how much life insurance you need.

Baltimore Life agents’ approach begins with an evaluation of a client’s needs to determine which insurance products are most suited for their personal preferences. Their walkthrough of insurance fundamentals explores their coverage products, such as their concierge-style packages, which may help you decide what types of insurance are best for you.

Baltimore Life is most recommended for certain types of policies, including final expense insurance for seniors ages 50 to 80, legacy planning services for tax advantages, and critical care insurance for families facing terminal illness or nursing home confinement.

What are the average Baltimore Life insurance rates?

According to the 2019 Insurance Barometer Study from Life Happens and LIMRA, one in five people who do not have life insurance state they believe they need it. Most people think they only need to make sure the main wage earner has enough life insurance to cover family expenses.

Life insurance may be more affordable than most people perceive it to be. A misconception of millennials, for example, is that insurance costs more than five times the actual rate. Even single persons need insurance for the unexpected.

Understanding how rates are calculated can help you compare rates between companies. Unfortunately, Baltimore Life insurance rates are not available publicly, unlike many larger insurance companies.

If you want a Baltimore Life insurance quote, you’ll have to contact an agent directly. What information do you need to get an insurance quote? You’ll typically be asked for the following:

• Age
• State
• Height
• Weight
• Tobacco Use
• Coverage Type
• Coverage Amount

The more information you provide, the more accurate the quote, but an agent can usually return a good estimate based on those items.

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How can you get a quote online?

Baltimore Life does not offer online quotes through its website. Instead, they encourage site visitors to find a certified agent.

Before you decide whether to cancel a life insurance policy, you need to understand the original purpose (to have enough to pay for your child’s college education, for example) and weigh the benefits versus risks in canceling. Do you no longer need to pay for an outdated risk? Should you keep it because you now have other unexpected debts?

However, calling them on the phone is a no-cost, no-obligation way to see what coverages they may have available for you.

How do you cancel your policy?

Before you decide whether to cancel a life insurance policy, you need to understand the original purpose (to have enough to pay for your child’s college education, for example) and weigh the benefits versus the risks of canceling. Do you no longer need to pay for an outdated risk? Should you keep it because you now have other unexpected debts?

Take these steps before canceling any policy. Most importantly, before you begin, have your policy information on hand, and do not permanently cancel your policy until you have a replacement.

Baltimore Life’s customer support link does not offer online cancellation forms. Inquiries are encouraged by either:

• Submitting a customer service inquiry form

• Calling an agent

The only other electronic submission available is Baltimore Life’s INSpeed ® application. Claims and cancellations, on the other hand, must be handled with Baltimore Life’s customer service representatives or agents.

How do you file a claim with Baltimore Life?

What information do I need to submit a Baltimore Life Insurance claim form? 

• A completed claimant’s statement, a death certificate, and the original policy or policies, if available
• A copy of a death certificate is accepted if the death benefit is $10,000 or less
• A certified death certificate is required for a death benefit of $10,000.01 and above
• Baltimore Life does not accept faxed or scanned death claim paperwork if the death benefit is $10,000 and below
• If the death benefit is $10,000.01 and above, the claim paperwork MUST be mailed
• The information must be mailed to the Baltimore Life claims department:

The Baltimore Life Insurance Company
Attn: Claims Department
10075 Red Run Blvd.
Owings Mills, MD 21117
Fax: (866) 879-9867
E-mail Address: [email protected]

Claims are usually be processed within 10 business days.

Proceeds may be made directly to the funeral home if an assignment is completed and signed by the beneficiary(ies).

State laws will be reviewed to determine how the proceeds can be paid in the case of a minor.

Baltimore Life does not offer online submission of claim forms, which some people may regard as outdated and inconvenient. They will, however, accept electronic submission of necessary documents. Customer service handles claim protocol, through email or by calling the customer service number at 1-800-628-5433.

This video also offers an explanation of what you can expect.

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What is the customer experience like with this provider?

In addition to its previously mentioned life insurance products, Baltimore Life offers other company programs

Baltimore Life’s Programs

The following is a list of programs available through Baltimore Life.

• Generation Legacy ®, a tax-efficient way to gift heirs or use death benefits while living, to help pay for costs such as home health care or terminal illness
• Flexible Premium Retirement Annuity (FPRA), a retirement annuity product that offers a variety of payout choices and flexible premiums
• Choice ® Single Premium Deferred Annuity (SPDA), with guaranteed income for five to seven years, while saving for retirement
• Benefit Solutions, an assortment of voluntary workplace benefits designed for businesses to offer to their employees
• Identification programs provided free of charge to communities and individuals, including Sport Smart® and medical ID cards to be used in case of emergency or medical reference (although it is free, users must agree to receive phone calls or literature about Baltimore Life products)

These add-on products reflect Baltimore Life’s commitment to personalizing and protecting clients’ lifetime income. Whole life insurance is Baltimore Life’s forte, it now has to compete with larger companies to keep its market share and attractiveness.

It does not offer comprehensive services “across the board,” such as health, homeowners, and auto insurance. However, it does offer enough variety in life insurance and related products to maintain its reputable standard.

How is the design and functionality of the company website?

Baltimore Life’s website is adequate for informational purposes but definitely does not offer an interactive platform for FAQs, reviews, or a live chat with customer service. There is currently no mobile app, nor do they have a large social media presence.

Instructional videos on the website appear generic and outdated but offer sufficient information about generalities. Its website serves more like a table of contents than a manual on finding what’s best for individual clients.

Most of its online, downloadable brochures seem targeted toward an older demographic. Visitors may be disappointed in its lack of a blog or the ability to get immediate customer service.

Even after purchasing a policy, there isn’t a member portal for managing your policy. The only Baltimore Life Insurance login on the website is for agents.

What is Baltimore Life insurance?

What is Baltimore Life Insurance?Baltimore Life is one of the oldest life insurance companies in the country. For well over a century, it has been providing financial peace of mind to families nationwide. In that time, they’ve grown from a small, local company to a mid-size insurer with over a quarter of a million clients.

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How long has Baltimore Life been in business?

The Baltimore Mutual Aid Society of Baltimore City was founded in 1882 to provide modest life insurance policies for families in need of proper burial after the death of the primary wage earner. Its name was changed to Baltimore Life Insurance Company in 1900.

Baltimore Life started small, with five businessmen and assets of $261. It grew in scope, particularly in its home region of Maryland. Today, even with market fluctuations, Baltimore Life has maintained its independence. It now provides a comprehensive suite of insurance products and continues to rank high in customer satisfaction. It is recognized favorably for its final expense insurance, as well as its critical illness insurance.

Baltimore Life is a private, mid-sized insurance carrier, with more than $1 billion in assets, and insures more than 300,000 clients. Clients can be served through either career sales agencies or through independent agents.

Who owns Baltimore Life?

Baltimore Life Company is a wholly-owned subsidiary of the Baltimore Financial Group, Inc., a Maryland Stock Holding Company.

Where is Baltimore Life headquartered?

Baltimore Life is currently headquartered in Owings Mill, Maryland, but don’t let the company name fool you. Baltimore Life is much more than a one-state operation.

In addition to being one of the top life insurance companies in Maryland, it also has offices throughout the Mid-Atlantic region in Pennsylvania, Delaware, Ohio, New Jersey, and (most recently) Baltimore Life in Charleston, WV.

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What is Baltimore Life’s market share?

So, just how big of a company is Baltimore Life? Let’s take a look at their market share.

Baltimore Life ranks 108th nationally in life insurance sales. Its 2018 premium sales figure is $109,933,870, which translates into .07 percent of the total market share. This middle market placement is consistent with Baltimore Life’s primary market focus on the middle-income segment.

In the crowded field of nationally-recognized insurance conglomerates, Baltimore Life still shows particular strength in the Mid-Atlantic region of the United States. In the NAIC (National Association of Insurance Commissioners) 2018 data, for example, its rank in its home state of Maryland is 72nd.

As mentioned, Baltimore Life operates 13 offices across five states and serves over 300,000 clients in 49 states. Its client base represents a range from individuals to small and medium-sized businesses.

How is Baltimore Life’s position for the future?

Baltimore Life’s position in the marketplace remains strong. Baltimore Life’s position for the future appears solid, as it continues to serve its niche with plenty of personalized attention. It continues to experience conservative but measurable growth.

For more than a century, Baltimore Life has weathered several market near-disasters, including the global financial crisis a decade ago. In the face of adversity, it has maintained a foothold and adjusted by adding concierge-style suites of products.

Consumers looking for one-stop insurance shopping may not be as attracted to Baltimore Life as to a larger company, but it does offer strength and favorable reviews by customers and agents who sell it.

Does Baltimore Life have an online presence?

About half of adult consumers visited a life insurance company website or sought life insurance information online last year. Millions now turn to the internet to research options before having an actual conversation with an insurance agent.

Here is where Baltimore Life’s online challenges are evident. Although the website offers a comprehensive listing of services, it does not offer an online application to anyone interested in applying for coverage. Instead, it emphasizes the importance of contacting a qualified agent to ensure personalized recommendations.

Its website’s services page provides explanatory links to each of its product categories, while its advice and guidance page provides a friendly and educational list to help customers get a head start on determining what their insurance needs will be or what questions they may prefer to discuss further with an agent.

This page also provides calculator tools to determine coverage needs and other budgeting recommendations.

In addition to the company website, you can also find the Baltimore Life Insurance Company on Linkedin, Facebook, and Twitter.

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Does Baltimore Life run commercials?

Very few commercials are available for public consumption; those found on YouTube appear as dated commercials for recruiting agent trainees.

They do not have any video commercials linked on their website, although there are some generic life insurance tutorials.

How is Baltimore Life active in the community?

Baltimore Life has been a generous member of the communities its clients and employees live and work. It was founded as a company serving the needs of its immediate neighbors and continues that mission through its financial support.

Most of Baltimore Life’s outreach takes place in the Mid-Atlantic region where it has employees and agencies.

Direct financial support includes grants for community projects. They participate in matching charitable gifts, blood drives, safety education, and providing medical and children’s IDs. Baltimore Life fosters a culture of employee volunteerism, service hours, charity events, and the annual United Way drive.

Who are Baltimore Life’s employees?

The number of Baltimore Life employees is estimated to be in the range of 250-500, with the majority working from the headquarters office in Owings Mills, Md. Baltimore Life has 13 agencies in five states and is always seeking new employees with sales and customer service talents.

Both Indeed and Glassdoor reviews by Baltimore Life employees rate the company with 3.7 stars out of four. The company’s high standards, attention to customer needs, and competitive compensation were cited in employee comments. Other factors included flex-time benefits and generous overall insurance coverage.

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What are the pros & cons of Baltimore Life Insurance?

Baltimore Life is small enough to feel like a neighbor or friend who has your best interests in mind, but it may feel limited in scope. Its strengths are its stability and tradition, but it offers fewer products than larger, nationally recognized companies.

Pros of Baltimore Life Insurance

• Baltimore Life’s Silver Guard® and its critical illness insurance consistently rate high in reviews.
• Benefits can be customized or adjusted easily throughout one’s lifetime.
• The company’s medium size provides a personalized customer experience.
• Baltimore Life consistently receives excellent customer and employee ratings.
• The company has survived for more than a century, even through turbulent markets

Cons of Baltimore Life Insurance

• It is difficult to shop for Baltimore Life products independently. All applications must go through an insurance agent.
• No online applications are available.
• Baltimore Life’s small market share limits options and a comprehensive menu of products.
• Rates are not known to be highly competitive, and cannot generally be compared online easily.
• Baltimore Life’s independent status may cause a perception that it is not as transparent as publicly traded companies.

What is the bottom line?

Baltimore Life is a reputable and reliable life insurance company, but people unfamiliar with their name may have a more difficult time deciding why to choose Baltimore Life since there are endless other options available. The online presence of Baltimore Life is not prominent at all, but this in itself does not reflect on its performance and personalized service.

For older adults whose financial situations need added protection for their surviving families, Baltimore Life rates high for flexible options, even if it costs slightly more than policies found elsewhere. It is this customization that earns it the highest rating from BBB and an index of 0 on the NAIC consumer complaint index of 2018.

For adults of all ages, Baltimore Life is also rated highly for its critical illness insurance especially because it allows families to use the benefits at their own discretion.

If personalized service with an agent is what you are seeking, then Baltimore Life is a trustworthy insurance company. If you do not have allegiance to one particular agent or insurance brand, Baltimore Life might still be considered on the merits of its solid reputation. A further comparison would be recommended.

Now that you’ve read our Baltimore A.M. Best Rating + Insurance Review, click on the free quote tool below to compare quotes from multiple life insurance companies at once.

The National Association of Insurance Commissioners provides a list of every state’s contact information.

References:

1. https://www.naic.org/cis_refined_results.htm?TABLEAU=CIS_CODE&COCODE=61212&:refresh
2. https://www.glassdoor.com/Overview/Working-at-Baltimore-Life-EI_IE17096.11,25.htm
3. https://www.limra.com/en/research/research-abstracts-public/2019/2019-insurance-barometer-study/

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