Pacific Life Insurance Review (Companies + Rates)

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Key IdeasCompany Specifics
Year Founded1868
Current ExecutivesCEO and President - Christopher D. Furman
Chairman - James T. Morris
Number of Employees3,578
Total Sales$913,000,000
Total Assets$158,000,000,000
HQ Address700 Newport Center Drive
Newport Beach, CA 92660
Phone Number1-800-800-7646
Company Websitewww.pacificlife.com
Premiums Written$12,254,201
Financial Standing$913,000,000
Best ForTerm life, smokers

Pacific Life Insurance Company is a national life insurance provider that provides life insurance, annuities, and investment products to both businesses and individuals. They have been around for more than 150 years and they employ over 3,000 people. The company offers both term life insurance policies and permanent policies, as well as long-term care options.

Pacific Life is the fourth-largest life insurance company in the United States when ranked by sales.

Pacific Life has been performing consistently for a long time and offers a wide range of insurance products. If you are looking for an individual life insurance policy, Pacific Life can be a great option to consider.

At number 298 on the Fortune 500 list, Pacific Life is a successful and well-known insurance provider you can trust to provide quality insurance service.

Do you want to compare group benefits against rates for personal life insurance? Get started right now with our free quote tool below.

Pacific Life’s Ratings

Rating AgencyPacific Life Rating
A.M. BestA+
Moody'sA1
S&PAA
Better Business BureauA-
NAICNo Complaints
J.D. Power3/5
Consumer Affairs3/5

We consulted a number of different rating services, some of which may be more familiar to you than others. If an insurance company has a high financial rating you can trust that if you need your insurance policies paid out, these companies will have the financial ability to pay for it. Here is a breakdown of what these ratings mean for you.

– A.M. Best

A.M. Best is one of the most well-known and trusted financial rating services. They rate companies based on their financial stability and credit-worthiness. Pacific Life has an A+ rating, or “superior,” which is their highest available rating.

– Moody’s

Moody’s is another trusted financial rating site that also rates companies based on financial stability and creditworthiness. Pacific Life currently has a rating of A1 on Moody’s, which is quite good. A-rated companies are considered high grade with minimal credit risk.

– Standard & Poor’s (S&P)

Standard & Poors is a very well known rating agency that has been around for over a hundred years and rates companies from around the globe. Pacific Life has a rating of AA on S&P which is considered very strong.

– Better Business Bureau (BBB)

Better Business Bureau is a site that rates companies based on a number of factors so consumers can know if a company is reputable. Pacific Life has a BBB rating of A-, which is pretty good. However, they are not accredited and have consistently poor reviews on BBB.

– NAIC

The National Association of Insurance Commissioners (NAIC) is an association that keeps track of insurance complaints. NAIC showed no complaints for Pacific Life, which is a good sign.

– J.D. Power

Perhaps the best-known consumer survey agency, J.D. Power releases ratings for life insurance companies on an annual basis.

For 2018, they ranked Pacific Life three out of five on overall customer satisfaction. That’s a rating of “about average” on the agency’s scale.

– Consumer Affairs

Consumer Affairs is a site that keeps track of consumer ratings for a wide variety of companies. Pacific Life has a decent score of three out of five stars on Consumer Affairs despite a few negative reviews.

It’s worth noting that most insurance agencies receive negative reviews, as people tend to be unhappy with a company when their insurance policies don’t pay out.

Overall, Pacific Life has pretty solid ratings compared to other life insurance companies.

Company History

Pacific Life Insurance, then known as Pacific Mutual Life, was founded in Sacramento, California, by former California Governor Leland Stanford in 1868. Stanford was the first policyholder of Pacific Life, and when he passed away, his wife used the money from his life insurance policy to pay the professors of his university (Stanford University).

Pacific Life’s first offering was accident insurance, which they began providing in 1885. After the 1906 San Francisco Earthquake, Pacific Mutual Life’s board of directors relocated the company to Los Angeles and consolidated with the Conservative Life Company. In 1972, they changed their headquarters to Newport Beach, California, believing this would provide a higher standard of living for their employees.

In 1997, the company dropped the word “Mutual” from its name, becoming, simply, “Pacific Life.” This is the same year Pacific Life adopted its iconic humpback whale logo as a symbol of the company’s persistence and strength.

In 2007, Pacific Asset Management was created as a branch of Pacific Life. Pacific Asset Management provides financial advisory, investment, and income management services. They also founded the Pacific Life Foundation in 1984, which helps serve the community by funding education, the environment, and the arts.

Pacific Life is now a Fortune 500 company with over $1.4 billion paid in insurance and annuity benefits and $7 billion in operating revenues.

– Pacific Life Market Share

YearMarket Share
2015N/A
2016N/A
2017N/A
20189

Pacific Life’s market share has gone down approximately $200,000 since 2017, which is a negligible change, less than 1 percent. But their assets are up about $15 billion since 2016, which shows a clear trend of growth.

YearPremiums Written
2014$8,573,869
2015$9,039,689
2016$8,300,488
2017$9,267,944
2018$12,254,201

Pacific Life’s amount of premiums written has remained consistent over the past five years. This means Pacific Life should have the financial strength to pay out life insurance policies when necessary.

– Pacific Life’s Position for the Future

Pacific Life’s performance has been consistent over the years, and you can expect it to remain successful going into the future. When it comes to insurance, it is important to go with a company that will remain financially, as it may be decades before your insurance policy pays out any benefits. Pacific Life is a company that has been in business for over 100 years and does not show signs of stopping any time soon.

In the 2018 Annual Report, the company showed increases in operating revenue, operating income, and company assets. That’s a strong financial picture that indicates further growth on the horizon.

– Pacific Life’s Online Presence

Pacific Life has a clear and professional website that makes it relatively easy to find whatever information you need. You can find a local agent, view the types of insurance offered, or learn more about Pacific Life and what they do.

When you first reach the website, it takes an interesting approach by asking what your individual goals are for working with Pacific Life, whether you want to save money, protect your family, or plan for a business. These paths will lead you to financial tools that will help you determine what type of insurance coverage you may need and how much is necessary.

Pacific Life also has pages that describe in detail the different types of insurance policies, annuities, and investments they have available to help you determine which is the best choice for you.

They provide a number of online resources, as well: they have a career center tab that can educate you on Pacific Life’s company culture, current employees, and career opportunities. There are also pages with overviews of their company, brand, and financials/ratings.

What’s missing from the website is the option to obtain a quote. Pacific Life doesn’t offer online quoting and works solely through agents.

– Pacific Life’s Commercials

Pacific Life’s branding is anchored by their company symbol, the humpback whale, and their advertising often features whales out in the ocean breaching and slapping their tails on their water.

The most recent Pacific Life advertising initiative uses the slogan “Are You Ready?” and focuses on family and security as many life insurance ad campaigns do. The commercials show a sequence of meaningful family moments and imply that with the help of insurance services you can relax and enjoy what matters in life instead of worrying about what could go wrong.

– Pacific Life in the Community

Pacific Life has a number of social responsibility programs in action to try and improve the community. They post a yearly corporate responsibility report where they evaluate their efforts to give back to the community.

The Pacific Life Foundation has donated over $109 million dollars to non-profit agencies over the past 33 years. They also have a volunteer program that has generated more than 14,500 hours of community service in 2018. The Pacific Life Foundation has also pledged $2 million over five years to help support marine life research and conservation.

In 2019, Pacific Life announced a $7 million giving program to support communities where Pacific Life employees live and work, including Orange County, California, Omaha, Nebraska, and Lynchburg, Virginia. It is a grant that will go toward improving areas of art, culture, civic/economic development, environment, education, and human services.

– Pacific Life’s Employees

Pacific Life is not on Greatplacetowork.com’s list of certified companies; however, they do have decent ratings on Glassdoor. Their Glassdoor rating is 3.2 out of five stars, employees rated the difficulty of the job as “average,” and 56 percent of people said they would recommend a job at Pacific Life to a friend. Their CEO Jim Morris has a respectable approval rating of 89 percent.

Pacific Life has received the honor of being named one of Forbes magazine’s “Best Mid-Size Employers of 2019.” This ranking is based on anonymous survey data from 50,000 employees and spanning 25 different industry sectors.

Overall, it seems people report that Pacific Life is a decent place to work, with similar satisfaction ratings to other insurance companies. They have positions open in IT, sales, customer service, marketing, and financial positions. You can find more information on careers at Pacific Life and available job positions by visiting the “Careers” section of their website.

Shopping for Life Insurance

Pacific Life offers a range of life insurance options for both groups and individuals. On their website, they break their services down to four main categories: Annuities, Life Insurance, Mutual Funds, and Additional Solutions. In this article, we will be focusing on the different types of life insurance policies they offer.

They have tools on their website to help calculate how much insurance you need and how much it will cost. You can’t currently obtain a quote online on the Pacific Life website, however, and will need to contact an agent or company representative. You purchase Pacific Life insurance in person or over the phone.

– Average Pacific Life Male vs. Female Rates

Take a look at the rates below comparing male and female rates for a variety of term lengths and coverage amounts. Like most companies, males are charged a little more than females. The most basic of the reasons for that is the statistically shorter life expectancy for males.

Below are the rates for a 10-year term policy at a face value of $100,000 for both males and females.

10-Year, $100,000 Male10-Year, $100,000 Female
$8.75$7.88
$8.77$7.90
$8.77$7.99
$9.91$8.99
$12.40$11.27
$15.04$12.92
$20.55$17.44
$30.99$23.85
$53.21$33.83

This next table looks at the same coverage but for a 30-year policy.

30-Year, $100,000 Male30-Year, $100,000 Female
$12.24$11.05
$12.83$11.39
$13.77$11.90
$18.12$15.70
$24.16$19.63
$36.34$29.11
$72.93$49.64
NANA
NANA

You’ll note that Pacific Life doesn’t write 30-year policies for ages 60 and up. The longest term length available at age 60 is a 20-year term.

Coverage Offered

Pacific Life offers a wide range of products and services, but they specialize in life insurance products, which is what we will be focusing on here. Whether your goal is to keep your family protected or to save money for retirement, Pacific Life has an option to fit your specific insurance needs.

– Types of Coverage Offered

Pacific Life offers term and whole life insurance to both groups and individuals. They also offer various types of universal life insurance and long-term care options.

On their website, they describe the different types of life insurance available and try to help you determine what type of insurance policy is the best choice for you. Their descriptions are brief but should give you a good idea of what each coverage option entails.

Let’s take a look at the products and coverage options Pacific Life is offering.

– Term Life

Term life policies are designed to provide temporary financial protection to your children or dependents if you pass away during the period the term is active. The terms generally range from 10-30 years. The main downside to term life is that it ends after the predetermined amount of time, but it can be continued either through renewal or conversion.

Group term life is frequently offered as an employee benefit in an amount that’s usually one or two years’ salary. Employees can then opt to purchase additional coverage and have the premiums pulled directly from their paycheck. Coverage can usually be increased or changed during open enrollment periods.

In some cases, life insurance is offered solely as a voluntary benefit, with no coverage paid for by the company. It’s still a helpful benefit for employees because they can get coverage at group rates, which are usually lower than individual rates.

Pacific Life offers two types of term life insurance, although availability varies by state of residence.

Pacific Term ART

The first term option from Pacific Life is the Term ART, which stands for Annual Renewable Term. Annual renewable term life policies, as the name implies, renew every year.

This type of life insurance makes it easy to keep the coverage for as long as you need it. At the end of each year, you can choose to drop the coverage or renew.

The rate is only locked in for the duration of one year. At each annual renewal, you rates will go up based on your age.

Your policy can be renewed regardless of changes to your health, which means you won’t have to worry about re-apply or qualifying. Coverage can be renewed up to age 95, although the site doesn’t state what the youngest age is for issuing a policy.

Pacific Term ART is also convertible, which means you can convert it to a permanent policy.

PL Promise Term

The other term life policy from Pacific is the PL Promise Term. This policy can be issued with a variety of term lengths and rates are locked in for the duration of that time period.

Promise Term is available in 10, 15, 20, 25, or 30-year terms. That’s a good range of options with some unusual lengths such as the 25-year term.

Coverage starts at $50,000 with no top end of the death benefit specified. The policy can be converted to a permanent option at any time during the policy period up to the age of 70.

An electronic application is available for those that qualify. This is a simplified issue that doesn’t require a full medical exam. Some applicants will need to complete the full underwriting process.

– Whole Life Insurance

Pacific Life offers a basic whole life policy that provides permanent coverage as well as a cash value account. It’s a good choice for those wanting to provide lifelong coverage for final expenses or to leave a financial legacy. Whole life can provide a college fund for future children and grandchildren, provide a bequest to charity, or simply be an inheritance to be passed to the family.

Like the term policies, whole life is portable, and since it’s permanent coverage, you can take it with you when you retire. Whole life is more expensive than term, even at group rates. Buying it as group coverage does make it more affordable than buying a personal policy, however. Because of the increased expense, choosing whole life means getting less coverage for your money.

Flex 16 is the only whole life product offered by Pacific Life. It’s a fixed premium interest-sensitive permanent life policy. This plan is offered as a group benefit through employers, but it’s portable – that means you can take it with you when you retire.

The policy has a guaranteed two percent interest rate that may be higher. Cash value accounts grow with this interest and can be accessed through loans and withdrawals. The cash value can also be used to pay policy premiums.

A conversion rider is included in the policy, which allows you to convert it to any other Pacific Life policy during the eighth and ninth policy years.

– Universal Life Insurance

Universal life insurance provides protection for your entire life while also allowing you the ability to adjust your payment and premium amounts at any point. There are three types offered: Fixed, indexed, or variable. These different types of universal life insurance offer different expected risk and returns, fixed being the least risky with the lowest returns and variable being the riskiest choice with the highest returns.

Pacific Life has a variety of universal life policies available in each category.

Versa-Flex Venture UL

This policy offers flexible premiums as well as a flexible death benefit, like most universal policies. The cash value account that is included can be used to pay premiums for as long as there is enough to cover them.

The Short-Term No-Lapse Guarantee included with this policy ensures that the policy will stay in force for a period of four to 20 years, depending on the issue age, as long as the specified premium is paid.

An interest rate of two percent is guaranteed on the cash value account with this policy, although interest may be higher.

Versa-Flex NLG

The NLG in this policy stands for No Lapse Guarantee. This policy has similar features to the Venture UL, but is guaranteed not to lapse even if the cash value of the policy drops below zero.

The length of the no-lapse guarantee is selected when you take out the policy and determines the amount of your premiums. You can choose a set number of years, a specific attained age, or a lifetime no-lapse guarantee. The longer the rate is guaranteed for, the more you’ll pay monthly.

This policy has a guaranteed interest rate of three percent. The cash account can be accessed, but taking out money can affect the length of the no-lapse guarantee. That’s because money in the cash account is used to pay premiums as needed.

Pacific Estate Preserver III

This is a universal survivorship policy that is designed to insure two people at once. The policy pays out a death benefit upon the death of the second insured person.

This type of policy is generally meant for estate planning purposes. Since it pays out when the second person dies, it’s not meant to provide a death benefit to either of the two that are insured. It allows for easy wealth transfer.

It has the same features as other universal policies, and also includes a cash accumulation account that can be accessed as needed.

– Indexed and Variable Universal Life

Pacific Life has several options for indexed universal life. These are policies that behave much the same as standard universal life, but tie the performance of the cash value account to a particular index.

This means that they have the potential for greater return on investment but can also have a greater risk. Indexed and variable policies are a more complex product and should be discussed with a financial advisor.

Pacific Discovery Xelerator IUL 2

This policy includes similar features to a regular universal life policy, including the short-term no-lapse guarantee. There is also a two percent guaranteed interest rate to protect the investment, but can accumulate at a higher rate with index fluctuations.

This plan is designed to provide retirement income replacement along with a death benefit.

Pacific Indexed Accumulator 6 (PIA 6)

Aimed at affluent individuals and businesses, this plan offers death benefit protection as well as the opportunity to see high early surrender values.

The PIA 6 policy protects the cahs account from index-based losses with a guaranteed floor.

Pacific Discovery Protector IUL

This is the more basic indexed universal policy from Pacific, with standard features such as a guaranteed death benefit and cash value protection. Like all of these policies, the accumulation account is tied to stock indexes.

This product offers flexibility in premium payments and guaranteed floor protection for the cash account.

Pacific Select Survivorship VUL

Variable universal life policies have similar features to a standard universal product and have a lot of flexibility. This product is a survivorship policy. It only pays out when the second insured person dies.

It does offer flexible access to cash accumulation during the lives of both insured parties. The earnings of the account are based on market fluctuations but are protected. There are a lot of different investments to choose from that can impact how quickly the cash account grows.

Pacific Prime VUL

This is a simplified, single-person policy. It offers the same features as the other policies, and again has a choice of investment options for earning potential.

Pacific Life offers a selection of approaches to investment that can help attain financial goals while living as well as for your beneficiaries.

– Riders

There are a number of riders offered by Pacific Life that can add value to the policy. Not all can be added to every policy.

Accelerated Death Benefit

This rider allows the insured to access a part of the death benefit while still living. This is designed to pay medical bills and other costs associated with a terminal or chronic illness.

This rider is available on PL Promise Term.

Waiver of Premium

This rider protects you in the event that you become disabled and are unable to make your premium payments. It allows premiums to be waived for the time period during which you are unable to work.

Waiver of Premium can be added to the PL Promise Term.

Children’s Level Term Rider

This rider adds coverage in the amount of $10,000 for each child aged 15 days to 18 years in your household. It provides a small death benefit to pay for final expenses without having to take out a separate policy for your children.

This rider can be added to the PL Promise Term.

No-Lapse Guarantee

This rider, available only on universal life policies, ensures that the policy will never lapse as long as the specified premium is paid. It extends the no-lapse guarantee beyond the number of years specified in the policy.

Enhanced Performance Factor Rider

This is only offered on indexed universal life insurance policies. It is designed to increase the interest crediting potential of the cash account.

Benefit Distribution Rider

Available on some indexed universal life policies, this rider distributes the death benefit to the beneficiaries in predetermined allotments. These can be monthly or annual. 50 to 100 percent of the death benefit can be allocated this way. any remaining amount not allocated will be paid in a lump sum.

– Long-Term Care Benefits

Long-term care, or chronic illness insurance, is a type of insurance offering options for benefits that can cover expenses associated with chronic illness or long-term care. Long-term care insurance can help cover the costs of care when you have a chronic medical condition as well as reimburse you for the care given in a nursing home or assisted living facility.

– Factors That Affect Your Rate

There are a number of factors that can affect your life insurance policy rate. Your personal demographics such as age, gender, medical history, family medical history, lifestyle, and occupation can all affect the rate of your policy. Another thing to consider is group rates. With most life insurance companies, group policies are generally easier to qualify for and cheaper than personal life policies.

Here’s why.

Group rates are set in advance, and no one individual’s premiums are different from anyone else’s in the group, regardless of age or health. The insurance company sets the rate based on the overall risk represented by the group.

However, if you’re a young, healthy person working at a company where a lot of the workforce is older, you might be paying a higher rate based on the risk represented by a group of older people who have an increased risk of needing their death benefit. That means you might be able to get a better rate on an individual policy.

Some companies offer age-bracketed rates so younger employees don’t have their rates affected by older ones, but Pacific Life’s website doesn’t state whether this is the case or not.

Here’s a look at the factors that do affect individual life insurance rates.

– Demographics

Your age is, in most cases, the biggest thing that will affect your rates. The why of that is simply logical. The older you are, the shorter your remaining life expectancy. Older people also face increased health risks.

As noted above, gender also plays a role in rating. Females generally pay lower rates because they tend to live longer.

Your marital status can also have an impact on your life insurance rates. Studies have shown that married men have a longer life expectancy than those that are not married.

– Current Health & Family Medical History

Your current health and the history of medical conditions in your family will also have an impact on your rates. In some cases, it can even be the reason for being denied coverage.

Life insurance companies look into your health in a variety of ways. They’ll request records from your doctors, look at prescription history, and even find out what was reported by other insurance companies if you’ve applied for life elsewhere. They do this last by accessing the files of the MIB (Medical Information Bureau), which stores life insurance application-related data to prevent fraud.

They’ll also look at your family’s medical history for signs of conditions to which you may be predisposed.

This may all sound invasive, but it’s part of the underwriting process. Life insurance companies build their business around managing risk, and the best way to do that is to have all of the possible information.

Remember that a life insurance company can only access these records with your permission. You sign your agreement when you apply for coverage.

Even a no-exam application will include these background checks.

Although the company is agreeing to skip the exam, they are still going to look into your health history. They will use some or all of this information, again, with your signed permission.

– High-Risk Occupations

If what you do for a living increases the odds of premature death, you’ll pay more for life insurance. Here’s a list of common high-risk occupations.

  • Pilots
  • Farmers and ranchers
  • Commercial fishermen
  • Miners/extraction workers
  • Roofers
  • Iron and steelworkers
  • Loggers
  • Truck drivers and other occupations involving a lot of time on the road
  • Power line workers
  • Police officers (generally only those receiving hazard pay, such as SWAT team)

– High-Risk Habits

If you engage in habits that increase your risk of death, you will also find yourself paying more for life insurance. The big habit here is smoking, but there are several others.

These include hobbies like sky-diving and mountain climbing. Alcohol and drug use can also land you in the high-risk category. In life insurance, that’s often referred to as an impaired risk policy.

– Veteran or Active Duty Military

Active duty military members have traditionally been one of the hardest groups to insure. Most life insurance policies have excluded death in war from their policies.

Several companies today cater to the military, such as USAA. Others have amended their policies to make the coverage easier to obtain for active-duty military. It’s important to always read the exclusions on a policy, however, before you accept it.

Veterans, for the most part, should have no trouble getting insurance. Unless you are in a category of a veteran whose service may have left you with health risks (exposure to chemical weapons, for example), you should not see any increases in rates as a result of your former occupation.

– Getting the Best Rates with Pacific Life

If you want to get the best life insurance rates with any company, there are a few simple rules to follow. Most of them are linked to the rating factors we’ve just discussed, but not all.

First, apply now. Don’t wait to get life insurance. The younger you are, the better your rates will be. You’ll also get rates locked in before health problems can sneak up on you and impact your application.

Next, live a healthy lifestyle. Don’t smoke, keep your weight in a healthy range, eat a good diet, and get plenty of exercise. Keep alcohol consumption moderate and avoid using drugs.

It’s also important to pay your premiums on time to avoid a lapse. Once a policy lapses, you may have to re-apply at a higher rate to get your coverage back in force. Locking in a low rate and keeping it will ensure your life insurance stays affordable.

Pacific Life is particularly good for smokers seeking life insurance coverage. You should consider quitting not only for the best rates but for your health, but if you’re a current smoker or have just recently quit, you’ll be able to qualify for a reasonable rate with Pacific.

Let’s take a look at some sample rates from Pacific Life. Below are rates for both smokers and non-smokers.

Rates30-Year-Old Male30-Year-Old Female40-Year-Old Male40-Year-Old Female
Smoker$65.02$50.57$113.47$82.02
Non-Smoker$19.25$16.47$29.00$24.07

While Pacific does offer good rates to smokers, it’s clear just how much smoking increases your risk. You’ll save a lot on premiums by quitting along with all of the other health benefits.

– Pacific Life’s Programs

The Pacific Life Foundation was founded in 1984, and through this foundation, Pacific Life has contributed over $100 million to communities and national nonprofit organizations.

 

Pacific Life donated money to many charitable causes during 2019, totaling more than $7 million given to more than 212 non-profit agencies. These grants were presented at the annual grants reception held at Pacific Life’s Newport Beach headquarters.

The Orange County–based nonprofit Think Together was given the Walter B. Gerken Community Sevice Award, named after Pacific Life’s former chairman and CEO, as well as a $50,000 unrestricted cash grant.

The University of California, Irvine’s Paul Merage School of Business was given a $2 million transformational grant to provide financial literacy education to vulnerable youths.

Capital grants in the amount of $250,000 were given to the Boys & Girls Club of Central Orange Coast to renovate and modernize its buildings. Another $100,000 in capital grants were provided to Mission Hospital Regional Medical Center to support its Laguna Beach Emergency department.

Each year the Pacific Life Foundation awards grants to schools with a high concentration of children of Pacific Life employees. Over $599,000 was granted to 173 K-12 schools in 2019.

During the annual United Way Campaign, the Pacific Life Foundation matches every dollar it’s employees donate. Pacific Life and United Way have been partnered since 1932. Planned giving is expected to reach more than $1 million in combined contributions in 2019.

Over the years, the Pacific Life Foundation has donated over $14.5 million in order to support marine mammal research and ocean health. In 2019, Pacific Life will provide $500,000 toward these causes.

In 2018, as part of Pacific Life’s 150th anniversary, the Pacific Life Foundation worked with Life Happens to award $60,000 in college scholarships to four students who had lost a parent and did not have life insurance. In 2019, the Pacific Life Foundation plans to award $75,000 in scholarships to five students in Orange County, Omaha, and Lynchburg.

Pacific Life plans to continue its volunteer program, the Good Guys, which in 2018 resulted in 2,968 volunteers putting in 14,502 volunteer hours in support of 110 nonprofits.

Canceling Your Policy

There isn’t much information about how to cancel a policy on Pacific Life’s website, but the cancellation form can be located with a little search through the policy forms section of the website. This form is listed as a policy surrender request.

– How to Cancel

To cancel your Pacific Life policy, first obtain the surrender request form on the company website. You can also request that a copy be mailed to you. You can contact Pacific Life for help with this at 800-347-7787.

Complete out the form in full, double-checking that everything is correct. The policyholder and anyone that has ownership in the policy must sign the request.

Select one of the methods listed at the bottom of the form to submit it to Pacific Life. The choices are:

  • Regular mail to: Pacific Life Insurance Company, Life Insurance Division, P.O. Box 2030, Omaha, NE 68103-2030
  • Overnight mail to: Pacific Life Insurance Company, Life Insurance Division, 5th Floor, 6750 Mercy Rd., Omaha, NE 68106
  • Fax to: 866-938-0467
  • Email to: policyservice@pacificlife.com

If there is any money due back to you, you can also select on the form how you would like to receive it. The form doesn’t indicate any fees required to cancel a policy, but you should speak with customer service for specifics on your situation before you cancel.

How to Make a Claim

Filing a life insurance claim can be a frustrating process, so you want a company that handles claims as simply as possible. There is no information on how Pacific Life specifically handles claims, but it can be assumed they operate similarly to other insurance companies.

Let’s take a look at how Pacific Life handles its claims.

If you know you are a beneficiary of a life insurance policy of someone who has passed away, you will need to submit a claim to Pacific Life before you can receive any death benefit.

Start by filing the claim on the Pacific website, or by calling the company to report the death of the insured. The claim section of the website isn’t particularly easy to find. It required a search to locate and we didn’t see any method of accessing it directly from the website. That could be frustrating to a beneficiary.

The online claim service requests basic information on the insured and the beneficiary. Once submitted, Pacific Life will send out the claim forms via the requested method (email, fax, or regular mail).

The beneficiary must then complete a claim form and submit it with a certified death certificate. It can take anywhere between a few days to a few weeks to receive a check for death benefit on a life insurance policy.

Sometimes an insurance company will investigate a death before paying out any benefits. The claim may be denied for one of a few reasons:

  • If the policy was no longer in force at the time of the death
  • If the manner of death is outside the terms of the contract
  • If there was a question of double indemnity
  • If there are discrepancies surrounding the information provided on the application

The most common reason for denial of life insurance claims is the contestability period. This is a period during which the life insurance company limits its risk of paying out on a policy. It’s usually for two years. The contestability period is clearly outlined in the policy itself.

However, cases of investigation are rare, as life insurance companies don’t want to place additional emotional stress on family or loved ones during such a difficult time. If your life insurance claim is denied, you do have rights and you can appeal the decision.

How to Get a Quote Online

Pacific Life doesn’t currently offer online quoting. They work exclusively with agents and instead provide an agent search function on the website to help you find someone local to help you gather rates.

Pacific Life Agent Search

Simply enter your zip code in the box on the Pacific Life site and click “Go.” The search will return a list of financial professionals working with Pacific Life in your area.

Design of Website/App

Pacific Life has a relatively clear and well-designed website that can help you figure out what kind of insurance you need and find an agent to obtain quotes.

The site has clear links to product information as well as a lot of help with determining what is right for you.

 

Pacific Life does not have an app for customers, but they do have apps for their employees for meetings and health management. This falls in line with their general agent-driven approach to doing business.

All in all, Pacific Life has a solid website but there is still some room for improvement. They could benefit from having an app where customers could find information on their policies or attempt to file claims without visiting the website.

Pros & Cons

Whether you are considering a policy for your family or for your employees, having all the information about Pacific Life is going to be essential to making an informed decision. Here are a few of the pros and cons of Pacific Life insurance.

– Pros

  • Fortune 500 rated company
  • Consistently successful for over 100 years
  • Wide variety of policy options

– Cons

  • Some poor reviews from customers and employees
  • Not much info online about cancellations or making claims
  • No online quoting

The Bottom Line

Pacific Life is a well-known and reputable company that has been operating successfully for nearly 150 years. They offer a range of life insurance products to suit most situations and have strong financial ratings that show they should be able to pay out insurance benefits. This makes Pacific Life a viable option for most people buying life insurance to consider.

Pacific Life’s FAQs

#1 – How do I purchase Pacific Life insurance?

You should have a variety of options for purchasing Pacific Life insurance. You may purchase coverage over the phone, in person, or through the HR department at your place of employment.

 #2 – Are employees guaranteed coverage through Pacific Life?

The employer selects the base amount of life insurance, which is guaranteed without any health questions. Beyond this option, some health questions will be required to determine eligibility for coverage

#3 – How much life insurance do I need?

Your personal life insurance needs will vary widely depending on your financial position, lifestyle, and the number of dependents you have. Pacific Life offers help online calculating your life insurance needs. If you need more life insurance than is offered by your group policy coverage, you can look into adding more individual coverage.

#4 – Do I need life insurance if I’m young and have no dependents?

Pacific Life recommends buying life insurance while you are young and healthy because that is when policies are the least expensive. Life insurance can help pay off any funeral expenses or debts you may have incurred, such as student loans. However, as Nolo explains, not everyone needs life insurance. It’s best to assess your personal situation with an agent.

If you’d like to find out more about Pacific Life insurance or are interested in getting a quote, you can visit their website here.

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Oct 5, 2019 | Categories: Company Reviews, Life Insurance | 0 comments

About the Author: Leslie K

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