Sara Routhier, Managing Editor and Outreach Director, has professional experience as an educator, SEO specialist, and content marketer. She has over five years of experience in the insurance industry. As a researcher, data nerd, writer, and editor she strives to curate educational, enlightening articles that provide you with the must-know facts and best-kept secrets within the overwhelming world o...

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Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insur...

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Reviewed by Leslie Kasperowicz
Farmers CSR for 4 Years

UPDATED: Oct 1, 2020

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Advertiser Disclosure: We strive to help you make confident life insurance decisions. Comparison shopping should be easy. We are not affiliated with any one life insurance provider and cannot guarantee quotes from any single provider. Our life insurance industry partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about life insurance. Our goal is to be an objective, third-party resource for everything life insurance related. We update our site regularly, and all content is reviewed by life insurance experts.

MassMutual Life Insurance Company Overview
Key InfoCompany Specifics
Year Founded1851
Current ExecutiveCEO – Roger W. Crandall
Number of Employees9,844
Total Assets / Total Sales$265,800,000,000 / $30,800,000,000
HQ Address1295 State Street
Springfield, MA 01111-0001
Phone Number 1-800-272-2216
Premiums Written – Individual Life / Group Life8,167,988,203 / 67,707,664
Financial Standing20% Increase from Previous Year
Best ForStrong Financial Ratings
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Where does MassMutual fall in comparison to others when it comes to life insurance? When should I first get a MassMutual life insurance policy? Do I want term or whole life insurance? If you find yourself asking any of these questions, you are in the right place.

We’re here to cut through the noise and offer you this unbiased MassMutual Life Insurance Review and their policy options to help you find the best life insurance rates. Check it out below for more information.

Don’t waste any more time. Find out if MassMutual life insurance is the one for you. Get a FREE quote now by entering your ZIP code in the tool above — it’s quick, painless, and easy.

Table of Contents

Shopping for MassMutual Life Insurance Quotes

Are you a new parent raising a young child? Are you done providing for your kids’ college fund, but still have a mortgage to pay? Do you want to leave your spouse with a flow of income if you were to pass prematurely?

Do you want to provide an inheritance to future generations? Where can you find a quick life insurance quote?

These are all scenarios to consider when shopping for life insurance. The types of life insurance that MassMutual offers are described in further detail below.

Average MassMutual Life Insurance Rates by Age

There is a rate difference between smokers and non-smoker rates, as discussed below. Please see the following two charts; the first is of non-smoker data and the second is smoker data. As you’ll see, by the time the rate reaches 65, there is nearly a 100 percent rate increase between a non-smoker and a smoker (in the MassMutual column).

Between a non-smoker and a smoker, the first data entry has a 51.5 percent increase — just because you smoke.


MassMutual Life Insurance Average Annual Rates by Demographics – Non-Smoker
Age, Marital Status & Gender of MassMutual PolicyholdersMassMutual Average Annual RatesIndustry Average Annual Rates
25-Year-Old Single Female$132.00$164.50
25-Year-Old Single Male$147.00$183.61
35-Year-Old Married Female
35-Year-Old Married Male$151.00$190.40
45-Year-Old Married Female$209.00$247.50
45-Year-Old Married Male$230.00$274.59
55-Year-Old Married Female$373.00$417.01
55-Year-Old Married Male$451.00$543.23
65-Year-Old Single Female$763.00$898.76
65-Year-Old Single Male$1,049.00$1,308.00
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MassMutual Life Insurance Average Annual Rates by Demographics – Smokers
Age, Marital Status & Gender of MassMutual PolicyholdersMassMutual Average Annual RatesIndustry Average Annual Rates
25-Year-Old Single Female$200.00$248.90
25-Year-Old Single Male$230.00$328.31
35-Year-Old Married Female
35-Year-Old Married Male
45-Year-Old Married Female
45-Year-Old Married Male
55-Year-Old Married Female
55-Year-Old Married Male
65-Year-Old Single Female
65-Year-Old Single Male
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As you can see, the average premiums for both smokers and non-smokers are higher than the MassMutual rates.

Now that we’ve learned more about smokers versus non-smokers, let’s dive into learning more about MassMutual as a company.

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About MassMutual Life Insurance

The Massachusetts Mutual Life Insurance Company, also known as MassMutual, has been in the insurance business for over 160 years — since 1851. Their headquarters are based in Springfield, Massachusetts. They boast on their About Us page that they are a mutual company and that they do not have shareholders.

That means that if you purchase a policy, you are in essence acting as a shareholder and are eligible for voting for the Board of Directors or sharing in the dividends should MassMutual receive them.

MassMutual is governed by a board of executives with diverse backgrounds. Speaking of diversity, MassMutual also claims to share in a commitment to embrace diverse and inclusive hiring practices and business choices.

MassMutual’s Ratings

According to A.M. Best, MassMutual has an A++ rating, which is considered Superior. It’s the highest rating one can receive, and it’s the equivalent of an A+ rating on a regular A–F scale.

The Better Business Bureau (BBB) gave MassMutual a B- and that B- is equivalent to a B- rating on an American A–F scale — not a terrible rating but it’s also not a really great rating.

Moody’s rating of Aa2 is considered “high quality and is subject to very low credit risk.” The Aa2 is second-highest to the “Aaa” rating system. It looks equivalent to an A- or a B+ on the A–F scale.

Standard & Poor’s (S&P) rated MassMutual as an AA+. In the documentation, S&P states: “The obligor’s capacity to meet its financial commitments on the obligation is very strong.” AA is a full letter grade behind the highest rating, which is AAA. We would say that the AA+ is equivalent to a B+ on an A–F scale.

J.D. Power ranked MassMutual as a three out of five for overall satisfaction. That’s equivalent to a B or a C on the A–F rating.

MassMutual’s Market Share

Where does the company stand in its current growth? Here we discuss market share and the growth expectations for this company.

Over the last few years, starting with 2015, MassMutual had a market share of 3.90 percent. It steadily increased over the following years until it reached its 2018 number of 4.80 percent.

MassMutual is steadily increasing its market share, up from 3.90, and remains nationally ranked at Number 4 by NAIC.

Top 10 Life Insurance Companies by Market Share
RankCompaniesDirect Premiums WrittenMarket Share
1Northwestern Mutual$10,547,4698.2%
2Lincoln National$7,467,8695.80%
3New York Life$7,331,0155.70%
4Massachusetts Mutual$6,171,2134.80%
5Prudential Financial$5,806,1184.50%
6John Hancock Life$4,651,8943.60%
7State Farm$4,593,9993.60%
9Pacific Life$3,770,5842.90%
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As you can see in this table, MassMutual is ranked number 4 by the NAIC.

Position for the Future

MassMutual is a versatile company that has been around for a long time. Upon review of their policies, they are one that offers a variety of coverage options for all kinds of circumstances, from the simple to complex. A company with a wide range of services that cover all types of events has the potential to be a consistent player in the field.

As the U.S. News & World Report says: “In addition to a variety of life insurance policies, MassMutual offers retirement planning, investment management services and financial wellness expertise, such as estate planning and saving for college. Business owners can use MassMutual to manage business insurance and employee benefits packages, such as group life insurance and pensions.”

MassMutual recently, as of 2018, unveiled a multi-year plan to expand operations in Boston and Springfield, Massachusetts. The projected goal was for them to add over 2,000 jobs over the following four years. PR Newswire says: “In total, MassMutual will invest nearly $300 million into the Commonwealth and increase its workforce in the state by approximately 70 percent by the end of 2021.”

This type of investment indicates growth.

As we’ve discussed MassMutual’s position for the future, let’s move on to discuss their online presence.

MassMutual’s Online Presence

MassMutual has a strong online presence. They have a YouTube channel that shows the different scenarios they cover as an insurance company.

The company also has a Twitter account (you can spot that distinct MassMutual logo anywhere), a LinkedIn page, a Facebook page, and an Instagram account. Their social media campaign highlights their diverse commercials and different types of situations where they have your back — if you purchase their policy.

MassMutual also has an app, but more on that below.

MassMutual’s Commercials

One of the commercials that MassMutual’s YouTube ad featured is how the company has teamed up with a historically African American Greek fraternity to provide mentorship to young men ages 12–15. It doesn’t have a lot of views — clocking in at 543 — but it shows how a company is trying to give back to the community.

Here’s the ad:

Here’s another one of their more popular commercials, the “Father Daughter Dance.”

That was cute, wasn’t it? Now we’re going to move onto MassMutual and their communities.

MassMutual in the Community

MassMutual has a “Live Mutual” slogan that they apply to help their communities. On their Live Mutual page, they first highlight that they have a project called the Live Mutual Project and a foundation called MassMutual Foundation. The foundation is funded by grants and builds partnerships throughout the community.

They also have a legal department that takes on pro bono cases and a staff that has access to volunteer time-off programs. Lastly, MassMutual made a commitment to the environment and has installed solar panels on its headquarters’ roof.

They were also named one of the Most Ethical Companies in 2020 for the seventh year in a row by the Ethisphere Institute, which is a “global leader in defining and advancing the standards of ethical business practices.”

It’s refreshing to hear of a large organization such as MassMutual that likes to give back.

MassMutual’s Employees

The Glassdoor reviews of MassMutual are mostly positive: 66 percent would recommend it to a friend, and 87 percent approve of the CEO. It has an overall rating of 3.6 stars out of 5. MassMutual employee reviews read mostly positive, with the downsides being the main location of the campus (Springfield) and that a majority of the jobs are commission-based paying jobs.

Awards, accolades, and Best Places to Work, according to Glassdoor:

  • Glassdoor Best Places to Work, 2011 (Number 29)
  • One of the top 100 companies – FORTUNE 500® list (Number 93 in 2018) and named a FORTUNE® World’s Most Admired Company
  • On DiversityInc’s Top 50 Companies for Diversity
  • Top 10 Companies for LGBT Employees
  • Scored 100 percent on The Human Rights Campaign’s (HRC) Corporate Equality Index (CEI), earning them a place on the CEI Best Places to Work List (2015).
  • Working Mother Top 100 Best Company, inducted into the Working Mother Hall of Fame, earning a place on the 100 Best Companies list for over 15 years.
  • Ranked among the top 10 companies on the National Association for Female Executives (NAFE)
  • 2016 Military Friendly Employer by Military Friendly
  • Best Places to Work 2020, Built in Boston, 2020
  • 50 Companies with the Best Benefits in Boston 2020, Built in Boston, 2020
  • World’s Most Ethical Companies 2019, Ethisphere Institute, 2019
  • Corporate Equality Index Perfect Score, The Human Rights Campaign (HRC) Foundation, 2019
  • Best Place to Work for Disability Inclusion, Disability Equality Index® (DEI), 2019
  • Military Friendly Employer, Military Friendly, 2019
  • Top Places to Work, The Boston Globe, 2019

The median age of employees at MassMutual is 38, according to PayScale. A handful of reviews on Indeed stated that MassMutual has above average benefits. An advantage of working at MassMutual is the benefits, and the review for benefits overall is a 3.7/5.

According to PayScale, the average salary of employees is $71,000. Those with Actuary in their title make far more, around $113,117, while financial advisors make much less, with an average salary of $52,995.

Additionally, an article on PayScale indicates that MassMutual employees are the least loyal employees: “The lifespan of their typical employee is the shortest of any company on the Fortune 500 list, clocking in at just 0.8 years.” They go on to describe the most common jobs at MassMutual as being very high-stress ones.

MassMutual’s Life Insurance Policies

Why do you need coverage? Some of the common scenarios for needing coverage can be outlined in this video:

Or they are listed below:

  • You have substantial debts such as a mortgage.
  • You are married and you want to provide to your spouse if you pass. This is especially important if you’re the breadwinner in the family. They’ll lose their income stream if you pass.
  • You have kids and you want to provide a college education to them. Or perhaps you want to cover child care costs or simply provide an inheritance to them.
  • You own a business. You might have business debts that could be passed down to your family if you don’t have life insurance.
  • You want to cover your end-of-life-expenses so that burden doesn’t fall on your family.

So, what types of coverage does MassMutual offer? Before you go to fill out a MassMutual life insurance application, here are some things to keep in mind.

First, there are different types of coverage offered, from term to whole. We break down the options below.

Term Life Insurance

MassMutual offers term life insurance, which is paid out in a lump death benefit sum and then pays out a certain amount each year, anywhere from one to 10 years, for example, to cover obligations such as college funds and mortgages.

Term life insurance is considered affordable and convertible. According to MassMutual, term life insurance has level premiums for 10 or 20 years, and then premiums go up. You also can convert your term life insurance to permanent life insurance if you so choose.

Term life is great insurance for parents, especially new parents, and spouses. The four popular benefits of choosing term life are:

  • Death benefit
  • Affordable coverage
  • Convertible — you can convert term to permanent life insurance if you want

Premiums for a 30-year, $500,000 term life insurance policy for a non-smoker male and non-smoker female at the ages of 25 would be:

  • Male – $36.53/month
  • Female – $28.73/month

As you can see, the rates are pretty low starting at 25, especially if you’re a non-smoker.

MassMutual Direct Term Life Insurance

MassMutual also has a product that is called MassMutual Direct Term. For this term it indicates its affordability and that you can apply online for coverage. This is designed for young folks and Boomers alike, as the age range for this coverage is for those from 18–64.

Whole Life Insurance

Whole life insurance is the most common type of permanent life insurance. It provides a fixed amount of insurance over the lifetime of the individual with a benefit paid out upon the insured’s death, as you can see in the following video.

At MassMutual, their whole life insurance provides the following three major benefits:

  • Death benefit
  • Build cash value on your policy
  • Opportunity to provide dividends, and while not guaranteed, is very common as part of the “participating” classifier.

Whole life is similar to universal life (shown next), but whole has the unique opportunity to provide dividends.

Universal Life Insurance

A universal life policy offers permanent life insurance with flexible premiums, according to MassMutual. Universal life at MassMutual also has the following three types of major benefits:

  • Death benefit
  • Flexible premiums
  • Build account value — with enough value in your account, you can borrow against it

As highlighted here, universal life with MassMutual offers flexible premiums.

Variable Universal Life

Variable universal life is a type of variable life insurance in which the premiums are flexible. Check out the four major benefits to choosing variable universal life with MassMutual:

  • Death benefit (can also be used to replace lost income or leave an inheritance for future generations)
  • Flexible premiums
  • Account value potential — you can borrow from this account value for any purpose you choose.
  • Investment opportunities

Variable universal life is similar to universal life, minus the investment opportunities.

Burial & Final Expense

Burial expenses on average can be between $5,000–$10,000, or much more (Kaplan Financial Education, 2006.) All these options listed above (term life, universal life, Direct Term Life, variable universal life) indicate that MassMutual would cover a lump sum in death benefits.

Navigating life insurance can be complex. We recommend entering in your ZIP code in the FREE quote tool to find rates in your area. It’s simple and easy!

Factors That Affect Your Rate

There is a variety of lifestyle and medical history-type factors that affect your rates, such as demographics and current health.


Haven Life, a company backed by MassMutual, indicates in a 2017 article the top factors that affect your life insurance quote. The top demographics are age and gender.

Current Health & Family Medical History

The following items are indicative of your overall health and are factors in determining your life insurance rate:

  • Tobacco use
  • Personal health history
  • Prescription history
  • Family health history

High-Risk Occupations

The following occupations are considered high-risk because they increase the risk of premature death. These occupations, according to JRC Insurance Group, are:

  • Commercial fishermen
  • Loggers
  • Aircraft pilots
  • Extraction workers (those associated with mineral/resource extraction from natural resources)
  • Iron and steelworkers
  • Roofers
  • Garbage collectors
  • Farmers and ranchers
  • Truck drivers and sales/driver vendors
  • Power line workers and installers

Here’s some more information about high-risk occupations:

High-risk jobs really can negatively affect your life insurance rate.

High-Risk Habits

High-risk habits can be anything from smoking or chewing tobacco to bungee jumping and skydiving. All these activities increase the risk of premature death, which is why they’re considered high-risk habits.

Veteran or Active Military Status

A blog post on MassMutual’s page explains that Military Life Insurance through the government is available to active duty and veteran individuals. It’s called Servicemembers’ Group Life Insurance (SGLI). Plans of $50,000 increments up to $400,000 are available to active duty individuals, and rates start at $28 a month.

SGLI is considered low-cost life insurance, ideal for young men and women enrolled in the military.

Retired military members have the following options, according to MassMutual. “They [retired military] can either convert their full-time SGLI coverage to renewable term life insurance under the VGLI [Veteran’s Group Life Insurance] program or to a commercial (individual) life insurance plan at standard premium rates with one of several commercial insurance companies. The commercial policy must be a permanent policy, such as whole life insurance.”

Getting the Best Life Insurance Rate With MassMutual

Some of the major factors that affect your rate would be age and smoking. For this reason, we highly recommend getting a policy when you’re younger rather than older (even 25 to 35 makes a difference) and if you smoke, to stop smoking if you can. The same goes for heavy drinking — try to cut back. Following this advice positions you to be eligible for a better rate.

Healthier people have lower rates. If you’re younger, you might want to opt for term life insurance rather than whole as they have flexible premiums for someone on a budget. And make sure you pay on time.

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How to Get a Quote Online With MassMutual

MassMutual doesn’t offer quotes online, which is a downside when reviewing their services. They do offer calculators online to estimate how much life insurance you might need, but they don’t have a quote feature online. However, you can check out our FREE quote tool above for quick life insurance rates in your ZIP code.

Canceling Your Policy

Sometimes, you need to cancel your policy. Here we discuss how to cancel your policy with MassMutual.

How to Cancel

To cancel your policy, you’ll need to call the MassMutual life insurance phone number at 1-800-272-2216 for assistance. Unfortunately, you cannot simply use your MassMutual life insurance login to cancel your policy online, only by calling a representative.

How to Make a Claim With MassMutual

Filing a claim can be made by following the steps.

#1 – Initiate a Request

You’ll start by receiving a claim packet in three days, which includes the MassMutual life insurance claim form.

#2 – Submit a Claim

Once MassMutual receives your claim packet, they’ll begin the review within two days. You can send the packet back via mail, email, or fax:

Massachusetts Mutual Life Insurance Company
1295 State St.
Springfield, MA 01111-0001

[email protected]

(866) 329-4527

#3 – Receive Payment

Once all the claim requirements have been met, the claim payment will be made in 10 business days.

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MassMutual’s Customer Experience

It seems MassMutual needs to up its customer service experience, based on the B- rating from BBB and the app description below. However, according to the NAIC Complaint Index, whose standards for complaints is set at 1.0, MassMutual falls at a 0.5. That means they are well below the national average for company complaints. So, overall, MassMutual reviews are pretty good.

MassMutual’s Programs

The MassMutual life insurance calculator is one of the highlights of the company’s programs. There, you can learn exactly how much life insurance to purchase to meet your financial needs. They also have a blog with savings and investment calculators and entries discussing how to best save for your kid’s expenses.

Design of Website/App

The design of the MassMutual site is modern, accessible, and sleek. The stock images are high resolution, and the copy is clean and clear. There’s a navigation bar with shortcuts to Forms, Claims, and Billing and Payments — a few things you don’t want to dig for when looking on an insurance site.

Here’s a quick overview of the app:

According to reviews on the Apple App Store, this app is just okay.

The App – Pros

Reviews indicate that this app is a good way to see your accounts and their statuses. One glowing review stated that this reviewer can see the policies and investments in one place.

They go on to say they can “see my personal and business disability policies, life insurance on me, my wife, and two kids, as well as my 401(k) and IRA’s. I also use the app to pay policy premiums, make withdrawals from my policy, or review statements. Great app from a great company!”

The App – Cons

Most reviews aren’t favorable toward this app. Users indicate that critical information isn’t available, such as dividends on whole life policies or cash values and the variable life policy for one user didn’t have fund information or values. Another user indicates that you can’t make policy changes on the app and if you’d like to make a policy change, you have to call MassMutual directly.

Many reviews indicate that dark mode isn’t supported on this app. Some say that Face ID doesn’t work for them. Another says that the portfolio content isn’t fully displayed on the page.

When it comes down to it, at least it’s free.

MassMutual Life Insurance Review: Pros & Cons

Insurance companies all have pros and cons; let’s discuss the pros and cons of MassMutual apparent to this writer below.

Pros of MassMutual Life Insurance

  • MassMutual has strong ratings with A.M. Best (A++/Superior)
  • MassMutual is a company that gives back to the community.
  • They’ve made diverse and inclusive commercials from highlighting stories of lower socioeconomic folks to LGBTQ+ individuals and couples.
  • They offer a variety of policy options from term to whole to universal and their Direct Term option.
  • MassMutual rates for smokers and non-smokers are less than the national average premiums, as provided by the NAIC.

Cons of MassMutual Life Insurance

  • MassMutual doesn’t have a good BBB score (B-).
  • The iPhone app doesn’t support policy changes, customer support on off-hours, displaying full portfolio details, and the app doesn’t display well in dark mode.
  • Mid-level premiums; not the highest but also not the lowest
  • MassMutual’s site doesn’t provide much in the way of policy information besides surface level overviews of policies, let alone any deep analysis necessary to the uninitiated to make an informed choice.

MassMutual Life Insurance: The Bottom Line

MassMutual offers a variety of products and policies that suit different folks from different walks of life. We hope this guide has been helpful for you in reviewing what MassMutual has to offer.

The downside of MassMutual during the initial steps of research is that they don’t offer quotes online. They do offer an instant review of the application of some policies (Direct Term) online, but they don’t offer an instant quote. They’re also rated with a B- by the BBB due to outstanding complaints.

What do you think? Did we miss anything in this guide?

Check out the FREE quote tool below to get started comparing MassMutual life insurance to the competition today, just by entering your ZIP code.

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Frequently Asked Questions: MassMutual Life Insurance

To learn more about MassMutual, check out these FAQs.

#1 – I want to be able to borrow against my MassMutual policy. What policies should I consider?

The universal life and variable universal life policies allow you to build account value and borrow against them.

#2 – I’d like to earn dividends on my MassMutual policy. What should I consider?

The participating whole life insurance has the opportunity to earn dividends. Please note dividends are not a guaranteed benefit, but MassMutual has historically paid out dividends.

#3 – Can I get disability income insurance with MassMutual in addition to my life insurance policy?

Yes. Disability income insurance is available with MassMutual. It’s a great way to protect your flow of income or protect against income gaps if you’re unable to work.

#4 – I have a MassMutual policy. How do I update my beneficiary?

For your MassMutual policy, you can update your beneficiary by logging into your account and selecting “Change my Beneficiary” from the “Quick Actions” tab and following the instructions.

#5 – What happened to Connecticut Mutual Life Insurance Company?

As of 1995, Connecticut Mutual Life Insurance Company merged with MassMutual.